At Codertal, we specialize in airline mobile app development that transforms the way airlines engage with passengers. From mobile bookings to in-flight services, our seamless mobile solutions enhance customer satisfaction and streamline operations.
Our expertise in airline mobile app development allows us to deliver secure, scalable, and user-friendly apps tailored to the unique needs of the aviation industry.
Client: Leading Global Airline
Challenge:
The client, a major global airline, faced several issues with their outdated mobile app, resulting in poor user engagement and low satisfaction. Passengers were frustrated with cumbersome interfaces, difficulty in booking, managing flight details, and receiving timely updates. They urgently needed a modern, user-friendly mobile app to provide their passengers with an efficient, seamless, and engaging experience.
Solution:
At Codertal, our team of experts collaborated with the airline to reimagine their mobile experience. We developed an intuitive, feature-rich mobile app that empowered passengers while offering a range of enhanced features and functionalities.
Key Features Implemented:
Passengers receive **live updates** on flight statuses, gate changes, and delays, right on their phones through **push notifications**. The result? No more waiting at the airport or getting caught off guard by changes.
The app enables **instant check-ins** and provides **digital boarding passes** directly to passengers’ phones. This improves efficiency at airports and creates a more convenient travel experience.
We implemented a **recommendation engine** to offer **tailored travel suggestions**, such as upgrades or exclusive offers, based on individual passenger preferences and behavior.
With a **secure payment gateway**, passengers can now book flights, make payments, and purchase additional services like priority boarding directly within the app.
To cater to their international customers, the app now supports **multiple languages**, providing a **personalized experience** for travelers around the globe.
Outcome:
The new app quickly gained traction with passengers, leading to higher engagement and operational efficiency. Passengers experienced faster check-ins, real-time updates, and more tailored services, which boosted satisfaction.
Key Results:
- 40% increase in mobile app engagement within the first three months post-launch.
- 25% reduction in customer service inquiries related to flight status and check-in issues.
- 50% increase in in-app revenue generated from services like upgrades and priority boarding.
Conclusion:
Codertal played a pivotal role in creating a high-performance mobile app for the airline, improving both customer satisfaction and operational efficiency. The app exemplifies how leveraging technology can enhance the passenger experience, while also driving business growth and streamlining internal processes.
Want to see other solutions we’ve built? Visit our project portfolio for more examples of our work in fintech, medical, and retail.
Contact Information
For questions, you can contact us at:
Email: office@codertal.ro
Phone: +40 743 356 738
Address: Codertal, Cluj-Napoca, Romania
For more information about our global operations and services, please visit Codertal’s main website.